亚马逊新手卖家篇-常用邮件模板回信技巧

上了Amazon,大家应该经常给客户发邮件,售前售后跟客户沟通,

其中有些常用的方式,

整理了一些模板,

当然方法不是万能的,

希望可以带给大家一些借鉴和灵感

1. 亚马逊卖家发货到达时间邮件模板


Dear—-
Thank you so much for your great support on us.
Usually it takes about 7-12 days for the item to reach you.
Any question, feel free to contact us and we will reach you at the soonest.
Best regards

2. 亚马逊的商品被跟卖,发警告信的邮件模板。
Hello
We have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN :xxxxxx) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.
Please send the confirmation to us after you remove the product as issued from your listing.
If you do not comply with these demands, we will have no notice but to claim with amazon.com seller performance department, which will seriously impact your Amazon  selling privileges.
Please handle and reply us as soon as possible, otherwise we will complaints and amazon.

3. 买家没有收到货,发邮件询问情况,回复邮件的模板:
Dear customer,
Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.
Your understanding will be highly appreciated.
Best regards

4. 亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板
Dear —
Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information found there is no update information as you said.
We will contact the post office to find out the problem.
We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.
Waiting for your reply.
Any inconvenience hope your kind understanding.
Best regards

5. 亚马逊客户购买多种产品发邮件确认产品订单邮件模板
Dear —
Thank you so much for your great support on us.
We have received your order of “把订单复制进去”.
We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?
If nothing is wrong, we will ship them asap.
Best regards

6. 亚马逊卖家发错地址邮件模板
Dear —
Thank you so much for your great support on us.
What a big mistake we made!
Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.
Waiting for your reply and hope your kind understanding.
Best regards

7. 亚马逊卖家发货发货后要求买家写反馈的邮件模板
Dear—-
Thank you very much for your order!
We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.
Have a nice day!
Best regards

8. 买家以不想要为由要求退货,卖家接受退款请求,给买家回信的邮件模板
Dear—-
Thank you for contacting us regarding your inquiry.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us, 卖家名. We are a seller by the name of 卖家名 on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards

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