一封地道的索评邮件是有迹可循的

最近海外的一位作者Gagan Mehra在博客上给大家分享了一些他收到的比较好的亚马逊邮件,虽然市面上有很多这种邮件模板,但是还是不如人家老外觉得好的,从中我们可以窥见一二。

 

  1. 货物寄出后的邮件模板:可以通过SellingExpress群发邮件设置货物寄出后多少天自动发送邮件,这样比较省心.Subject : Information: Your XXX Order Shipped模板一Hello Amazon Valued Customer/ Hi (first-name), 比较倾向用后者,会有亲切感Great news! Your XXXX has been shipped. It left our warehouseearlier today on its way to you! You can expect it on your doorstep within thenext (货物寄达天数) days (most likely sooner).You made agreat customer choice shopping with us. At XXXX, we truly care about yourcustomer experience and, just importantly, your product experience. We are 100%dedicated to your complete satisfaction. Feedback and Product Reviews help usprovide you and and other Amazon customers with a better product andservice.Leave your 5-start Product Review: feedback的链接地址(链接可以在SellingExpress的邮件模版中直接添加标签)We appreciate andvalue your business. If you have any questions or concerns please let us know.If you do not receive your item within (需送货天数) days,then please contact with us.Best Regards,Brand name

 

  1. 模板二Hello Amazon Valued Customer/ Hi(first-name),Thank you again for your order of XXXXX. See the details on yourorder here: {{订单链接 }}The available tracking informationshows that your item is out for delivery today. Should you have any questions,or if you have experienced any problems with your order, please contact with usright away and we’ll do what we can to make it right.We are here to make sure you receive the best customer service and are 100%happy with your purchase.

 

  1. 模板三:Thank you for purchasing ourXXXXX. Amazonhas packed and shipped your order.While you’re waiting,we would like to give you access to the FREE user manual, so youcan have themready when your XXXXXX arrive. You’ll find the user’smanual attached to this email as a PDF. You can download and print these tofollow along while using your new XXX.Once your xxxx arrive, let us know if youhave any problems with the order or ifyou have any questions. We are here tomake sure you receive the best customer service and are100% Happy with yourpurchase.Thank you again!可以在SellingExpress群发邮件模版中添加变量标签,变量内容会根据订单信息自动替换

 

  1. 客户送到货物后的邮件模版Subject: How’s Your NewXXXX?模板一:My name is xxx from XXXX. We noticed that your order was deliveredrecently. I just wanted to make sure that you’re happy with your new XXX. Ifyou have any issues, please reply to this message so I can make it right.WeNeed Your HELP!We’re a small business and without your feedback and reviews, wecan’t exist.Your Feedback is so important to us!If youthink we’ve done a good job, I would really appreciate it if you would leave usyour feedback by clicking the link below.(feedback-link)[留评链接可以在SellingExpress的群发邮件模版中添加标签即可]If you’re notsatisfied, before leaving negative feedback. Let us make it right. Email us andwewill do whatever it takes to make you happy.I want to personally Thank Youfor being one of our customers. We LOVE our customers andwill always be here ifyou need us.P.S.We’ve attached your Bonus Gift, just in case you missed it fromthe first email. It’s aprofessionally written GUIDE for XXXX. You can print theGUIDE out if youwish.I hope you enjoy it!


  1. 模板二:I hope you’re doingwell. According to the tracking information online, we noticed that you havereceived the XXXX we sent on 日期. We hope that you arehappy with your purchase and if you are, please spare some time to leavepositive feedback for us.Your comments and feedback help us improve ourproducts and services for other customers. Please do not leave any negativefeedback. If you have any problems or concerns about your recent purchase,please get in touch with our customer service as soon as possible and we willdo everything we can to help.在SellingExpress群发邮件系统设置收到包裹七天左右,可以再发一封邮件与客户进行一次跟进。备注:但是如果客户还是没有理会的话建议也不要继续骚扰太多次了,反而还会引起他们的不满。对于已经给予好评的客户,可以发一封邮件再表达一下感谢。Subject: THANK YOU!This will be the last email from us about yourrecent purchase. I just wanted to make sure you’re enjoying your XXXXX. Wereally appreciate your business and wanted to say again, Thank You!Remember,you can check our user manual from our attachment we sent in last emails. Wewill be adding more videos and resources in the future and you’ll receive FREEupdates as one of our customers.Could you do us one small favor?Amazon thriveson customer feedback and reviews. We would appreciate it if you could leave usone.If you already left us one, THANK YOU!If you haven’t yet, click the linkbelow to leave yours:If you have any questions or need help with your XXXX, letus know. We are here to help and want to make sure you’re a HAPPY Customer:-)Take Care!

 

那么大家发送评论邮件,还有那些需要注意写作上的哪些技巧呢?一起分享下把。

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