1. 收到订单，发送第一份提醒邮件 这时发出的邮件有两个目的：一是告知买家订单状况，表明他们的订单并没有被遗忘；二是给买家提个醒，避免他们在过一阵还没收到货物时给你来个差评。
邮件模板邮件主题：[Important] Your order has been confirmed!邮件内容：Hi, [buyer name]. I’m just writing to let you know that Amazon has confirmed your new order: [Order ID]. I am personally following up on every order to make sure everything was delivered safe and sound! If you have any question, please be sure to write back, I will make sure to set things right. Our small team at Company works hard to ensure that you have a happy shopping here. Have a good day. Thank you very much for your support!★需要注意的是，在邮件主题中加入[Important]一词，能够有效减少退信率，以及提高邮件的阅读率。
邮件主题：[Important]Your order has been shipped!邮件内容：Hi, [buyer name]. I’m writing to let you know that Amazon has shipped your new order: [order ID, order time]. Once your order arrives, please be sure to write back if there is any problem with the order or if you have any question. I will make sure that your problems are well solved, and that you receive the best customer service and are 100 percent Happy with your purchase. Thanks ，Have great day!
邮件模板邮件主题：[Important]Thank you for your [product-name] purchase!
My name is X and I am the owner of [Your Amazon Store Name]. I want to personally thank you for being one of our customers!
I noticed that your order was delivered recently. Product Ordered: X
Your order: https://www.amazon.com/gp/your-account/
I hope that you’ve had a chance to try the product. I want to make sure that you are 100% happy. If you have any issues, please reply to this email so I can make it right! (In fact, I love to hear from people who are enjoying my products, so I’d like to hear from you even if everything has gone smoothly!)
If you are not satisfied with the product, please give us a chance to make it right! Respond to this email, and I will do whatever it takes to make you happy.
We’d be honored to get your honest review of the product!
https://www.amazon.com/review/review-your-purchases#Thank you again for ordering from [Your Amazon Store Name]. We truly appreciate your business. We LOVE our customers and we will always be here if you need us.Wishing you the best！[Your Name], Owner[Your Amazon Store Name]Changing the world…one dime at a time.